Return Policy

At Bandit, we value the satisfaction and happiness of our customers. We understand that occasionally, a product may not meet your expectations or requirements. To ensure a seamless and hassle-free shopping experience, we have established the following returns policy:

  1. Eligibility for Returns:
    • Only unopened and unused products are eligible for return.
    • Items must be in their original packaging, undamaged, and in resalable condition.
    • Returns must be initiated within 30 days from the date of purchase.
    • The original proof of purchase (receipt, order number, or invoice) is required for all returns.
  2. Non-Eligible Returns:
    • Opened or used products are not eligible for return.
    • Products that have been damaged, altered, or tampered with are not eligible for return.
  3. Return Process: If you wish to return an unopened and unused item, please follow these steps:
    • Contact our customer support team within the specified return period at support@banditformen.com.
    • Provide the necessary information, including your order number, item(s) being returned, and the reason for the return.
    • Our customer support team will guide you through the return process.
    • Pack the item(s) securely in the original packaging.
    • Ship the package back to the address provided by our customer support team, using a reliable shipping method.
  4. Return Shipping:
    • The cost of return shipping will be the responsibility of the customer unless the return is due to an error on our part or a defective product.
    • We recommend using a shipping method that provides tracking and insurance, as Bandit will not be responsible for lost or damaged returns during transit.
  5. Refund Process:
    • Once we receive and inspect the returned item(s) and verify that they meet the eligibility criteria, we will process your refund.
    • Refunds will be issued using the original payment method used for the purchase.
    • Please note that it may take up to 5-7 business days for the refund to reflect in your account, depending on your bank or payment provider.
  6. Exchanges:
    • We currently do not offer direct exchanges for returned products. If you wish to exchange an item, we recommend initiating a return and placing a new order separately.
  7. Damaged or Defective Products:
    • If you receive a damaged or defective product, please contact our customer support team immediately, providing detailed information and supporting evidence (such as photos) of the damage or defect.
    • We will work with you to resolve the issue promptly, either by sending a replacement or issuing a refund, depending on your preference and product availability.

Note: Bandit reserves the right to refuse any returns that do not meet the aforementioned criteria or if the return policy has been abused.

If you have any further questions or concerns regarding our returns policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with our products.

Thank you for choosing Bandit!

Bandit Customer Support Team